Call Center Agent  
Sourceefy   More jobs from this company

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Job Title:   Call Center Agent
Category:   Telemarketing
Total Positions:   1
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Intermediate/A-Level
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Salary Range:   PKR 35,000 to 60,000 per Month
Apply By:   Nov 3, 2024
     
     
 
Job Description:

We are seeking dedicated BPO Agents to join our dynamic team. As a BPO Agent, you will be responsible for making outbound calls and generating Etisalat/DU sales, resolving issues, and providing exceptional customer service. You will work in a fast-paced environment, collaborating with team members to ensure customer satisfaction and organizational success.

Responsibilities:

  • Handle inbound and outbound customer calls professionally.
  • Provide accurate information about products, services, and policies to customers.
  • Resolve customer complaints and escalate issues as needed to ensure timely resolution.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  • Follow company protocols and procedures to meet service level agreements (SLAs).
  • Document all customer interactions and transactions accurately.
  • Collaborate with team members and other departments to improve overall customer experience.

Requirements:

  • Proven experience as a customer service representative or a similar role in a BPO environment is preferred.
  • Excellent communication skills, both verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a team environment.
  • Proficiency in using computers and CRM software.
  • Flexibility to work in shifts and adapt to changing schedules.
  • Fluency in Arabic.

Benefits:

  • Competitive salary and performance-based incentives.
  • Professional development opportunities.
  • Positive and collaborative work environment

Company Information
 
Company Name:  Sourceefy
Company Description:

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