We are looking for an experienced Business Support Specialist who assist in improving the communication between our information technology capacity and our business objectives. Your duties will include supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product's features.

You should have good understanding of business processes as well as principles of technical teams' work. We also expect you to have good analytical capabilities and to be a result-driven team player.

About this company

Datasoft has built a proprietary platform that offers banks and financial institutions an integrated end-to-end solution incorporating a broad range of modules built specifically for those focused on foreign exchange and cross border payments. The platform unifies the functionality of dealing, trading, risk management, anti-money laundering (AML/ATF) compliance, payments and finance in a single platform geared for scalability and control. Datasoft continues to grow with present installations in Canada, USA, UK and Australia.

Salary Range

Depending on qualifications and experience, we offer a competitive compensation package including a flexible benefits program. 

• Competitive Salary
• 4 Quarterly performance bonuses
• Medical insurance (family included)
• Zero markup Loan facility
• Gratuity
• Chilled and professional environment
• Friendly and cooperative team

Job Responsibilities:

• Build and maintain relationships with partners, working with them to optimize and enhance our integration
• Develop configuration specifications and business analysis requirements
• Perform quality assurance and define reporting and alerting requirements
• Participate in designing, documenting and maintaining of system processes
• Explore on common sources of technical issues or questions and make recommendations to product team
• Interact with the product team to share key insights and findings
• Search for ways to improve monitoring, discover issues and deliver better value to the customer
• Troubleshoot, diagnose and resolve internal and external customers web issues on a timely basis.
• Provides technical support and instruction to staff and client; respond to client/staff and participant user questions and problems as necessary.
• Monitor and review tickets, provide coordination and documentation of issues
• Document business needs and identify gaps between those needs and standard web functionality; design and document solutions to fill the gaps and provide detailed business requirements specifications for web developers
• Ensure consistency of web application processes, conventions, compliance with best practices
• Monitor and audit UI and UX on web to assure consistency and world class experience.
• Oversees client side (business) of testing (and new features or defect fixes) including review and approval of testing scenarios, review and approval/documentation of updates in all environments
• Consult with product manager and development team to determine project web page needs and goals.
• Keep project stake holders up-to-date on the progress of different deliverables.

Job Requirements:

• 2+ years' experience of working on a Business / Systems Analyst or Quality Assurance Engineer
• Significant experience in eliciting requirements and testing
• Significant experience in analysing data to draw business-relevant conclusions
• Good knowledge of data visualization techniques and tools
• Familiarity with SQL queries and generating process documentation
• Strong written and verbal communication skills including technical writing skills
• A degree in IT/ Business or Computer Science
• Web development technologies like HTML, CSS, JavaScript and/or Ajax, Angular, Node JS, JQuery.
• Programming languages such as ASP.Net, C# and other emerging Web technologies.
• Hands on experience on SQL Server.
• Database administration and design using SQL.